Refund Policy

RETURNS POLICY

THIS SECTION ON “RETURNS POLICY” DOES NOT AFFECT YOUR STATUTORY RIGHTS.

16.1. You have the right to exchange any tea accessory that is defects within 7 days of the order. Exchange of tea accessory is limited to products from the same collection as purchased, subjected to stock availability. Other exchange requests will be reviewed and subjected to Malak Global management's approval. However, perishables including Saffron and Rose buds and other herbal products cannot be returned or exchanged due to health and hygiene reasons.

16.2. You are entitled to a replacement or refund in store credits for any items which are deemed defective by Malak Global within 7 days after receipt of the order. Supporting invoice and picture(s) of the defect must be provided to the Customer Service Team. Replacement will be of the same product, subjected to stock availability.

16.3. Malak Global will only accept returns of tea accessories in their original condition and packaging and accompanied by the invoice. Herbal products not limited to Saffron and rose buds are natural products, natural irregularities will not be the basis for any returns. Returns that are used, damaged or soiled will not be accepted and may be returned to the Customer, at the Customer’s expense (this may include shipping costs and additional duties and taxes).

16.4. For orders shipped to Malaysia, Malak Global will refund the original purchase price of the item. For orders shipped to countries other than Malaysia, Malak Global will refund the original purchase price of the item less any applicable duties, taxes or shipping charges. Reimbursement will be made within a maximum of 30 days upon receipt of the returned merchandise. The return postage will be at your charge.

16.5. In order to be entitled to a refund or product exchange, please reach us out using the “Contact Us” tab or email to us at info@saffronsilkroad.com. Please include your order number and reason to return.

16.6. Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

16.7. All eligible refunds will be credited back to your original mode of payment. For payment by debit or credit card, the refund will be reflected within 30 days.

16.8. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, feel free to reach out to us using "Contact Us" tab.

08/2023